Kavita Dhiman serves as the Retail Trainer at Dev Rishi Educational Society (DRES), where she delivers industry-oriented training in retail operations, customer service, sales techniques, workplace communication, and employability skills. With nearly six years of professional experience across retail training, sales, marketing, business development, and customer relationship management, she equips learners with the practical knowledge and professional competencies required to excel in the retail and service industries.

• Delivers competency-based retail and employability training programmes.
• Enhances learners’ customer service, communication, and sales skills.
• Bridges industry practices with practical skill development.
• Supports career readiness through workplace-oriented training.
• Promotes professional ethics, teamwork, and customer-centric service.
• Contributes to developing industry-ready retail professionals.

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Professional Journey

Kavita’s professional journey reflects a diverse blend of experience in retail training, sales, marketing, customer relationship management, and vocational education. Before joining DRES, she worked with leading organizations across manufacturing, pharmaceuticals, and training institutions, gaining valuable expertise in sales coordination, business development, customer engagement, and learner facilitation. Her multidisciplinary background enables her to effectively integrate industry knowledge into practical classroom learning.

• Brings nearly six years of experience across training, sales, and marketing.
• Progressed through roles in customer relationship management, marketing, and retail operations.
• Developed expertise in learner facilitation and industry-focused training.
• Worked with leading organizations in manufacturing, pharmaceuticals, and vocational education.
• Combines corporate experience with competency-based skill development.

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Key Contributions

Kavita plays an important role in strengthening DRES’ retail and employability training initiatives by delivering practical learning experiences aligned with industry requirements. Her learner-focused approach helps candidates develop customer service excellence, communication skills, sales techniques, and workplace professionalism.

• Conducts retail and employability skills training.
• Develops practical, learner-centric classroom sessions.
• Trains candidates in customer service, sales, and workplace communication.
• Supports learner assessment, mentoring, and performance improvement.
• Promotes industry best practices and professional conduct.
• Prepares learners for successful careers in the retail and service sectors.

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Core Expertise

Kavita combines strong industry experience with practical teaching expertise to deliver comprehensive retail and customer service training.

• Retail Operations
• Retail Training
• Sales & Marketing
• Customer Relationship Management
• Customer Service Excellence
• Business Development
• Workplace Communication
• Employability Skills
• Presentation & Coordination
• MS Excel & MS Office
• Lead Generation
• Learner Mentoring

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Professional Values

Kavita believes that professional growth begins with continuous learning, effective communication, and a customer-first mindset. She is committed to creating engaging learning environments that inspire confidence, encourage teamwork, and prepare learners for long-term career success.

• Integrity
• Professional Excellence
• Customer-Centric Approach
• Continuous Learning
• Teamwork
• Accountability
• Adaptability
• Commitment to Learner Success

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Academic Background

Kavita’s academic qualifications in business administration, combined with practical experience across sales, marketing, and vocational training, provide a strong foundation for delivering industry-oriented retail education and professional skill development programmes.

• Master of Business Administration (MBA), Human Resource & Marketing, Swami Vivekanand Subharti University
• Bachelor of Business Administration (BBA), Hemvati Nandan Bahuguna Garhwal University
• Intermediate (CBSE), Shri Guru Ram Rai Public School, Dehradun
• High School (CBSE), Shri Guru Ram Rai Public School, Dehradun

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Future Focus

Kavita remains committed to empowering learners through practical retail education, customer service excellence, and employability-focused training. She continues to focus on developing confident professionals who are equipped with the knowledge, skills, and workplace attitudes required to succeed in the evolving retail and service industries.

• Strengthening industry-oriented retail training programmes.
• Enhancing customer service and sales excellence.
• Promoting learner confidence and workplace readiness.
• Integrating practical industry experience into classroom learning.
• Supporting DRES’ mission of empowering youth through quality skill development.